Ownership
Creative-Cables South Africa (Pty) Ltd with registration number 2018/641847/07 is incorporated in South Africa and trades as “Creative-Cables South Africa”. For the sake of convenience, the name “CCZA” will henceforth be used.

Transaction Currency
All items are quoted and priced in South African Rand (ZAR).

VAT (Value Added Tax)
VAT is charged at 15%. All prices listed on CCZA are inclusive of VAT.

Electronic Communications
By using this Website or communicating with CCZA by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing

Pricing and Product Information
Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. CCZA will not be held bound by the incorrect price(s) in cases where such error(s) occur. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurrence of periodic supplier price increases, CCSA cannot guarantee that the price at which an item is backordered will be the price at which the goods will be sold once stock has landed in South Africa. In such instances CCSA will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to purchase the product(s). CCSA will not be held responsible for errors in the product information supplied, however, should a customer purchase a product that has been incorrectly described, the customer may elect to cancel the sale and return the product for a refund.

E-Commerce & Privacy

The Website www.creative-cables.co.za sells Lighting products, globes and related accessories online. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds CCSA harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The confidential information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by CCZA and not sold or made known to third parties. Only the necessary information, that is delivery address and contact phone number will be made known to third parties delivering the product.

CCZA undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. CCZA cannot be held responsible for security breaches occurring on the User’s electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Cookies

Our Website utilises first and third-party cookies. This enables us to:

a) Improve the User’s experience on our Website through various means such as storing preferences (like keeping a User logged in ) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics.

b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.

A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.

Cookies opt-out
Most web browsers provide the option to block some or all cookie types should you wish to. Because many of our Website’s feature utilise cookies, we recommend that Users do not block them.

Deliveries and 'Risk Free Shipping Policy

All deliveries within the borders of the Republic of South Africa are done by a third-party courier. CCZA undertakes liability for the risks associated with shipping orders within South Africa only until the order is signed for by the customer.

As a customer, you are fully insured against such risks at no cost to you. Whilst every effort is made to provide accurate estimates for delivery times, CCZA is not liable for any delays in delivery that occur as a result of our preferred courier partners scheduling. The delivery times indicated on the website www.creative-cables.co.za are approximate delivery times and variances in such times may occur. CCZA will make every effort to contact a customer where delivery of an order exceeds the approximate delivery time.

Payments and Refunds
Payment may be made via Payfast, Paypal or by bank transfer into the Creative-Cables South Africa bank account, the details of which will be provided after checkout.

Credit card acquiring and security
Credit card transactions will be acquired for CCZA via approved payment gateways.

Credit card payments.
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, CCZA reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases on CCZA website. Creative-Cables South Africa reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway.

Credit card refunds
We are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed. Refunds will be processed within 3 working days.

Bank Transfer (EFT) refunds
Once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to rudi.franz@creative-cables.com If a refund forms part of a return, then the terms applicable to returns apply as well.

Responsibility
CCZA takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions
CCZA reserves the right to change, modify, add or remove portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Limited License to General Users

CCZA grants to the User, subject to the further terms of these Terms and Conditions, a non- exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only. This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Creative-Cables South Africa. The license does not allow the User to collect products, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Creative-Cables South Africa Website or the Content nor any part thereof without the express written consent of CCZA do not offer products to minors. If you are under the age of 18, you may not respond to, otherwise accept, or act upon any offers on the Website.

CCZA reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this licence.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products are provided on an “as is” basis and may include inaccuracies or typographical errors. CCZA make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Creative-Cables South Africa nor any holding company, affiliate or subsidiary of Creative – Cables South Africa, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or any linked website, even if CCZA is expressly advised thereof.

Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. CCZA uses this information to determine use of the Website and to improve content thereon. CCZA assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Choice of Law
These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Western Cape High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between Creative-Cables South Africa and the User regarding the use of the Content and this Website.

Contact information / Domicillium citandi et executandi
Physical address:
52A Dorp Street
Stellenbosch
Western Cape
7600

Postal address:

52A Dorp Street
Stellenbosch
Western Cape
7600

Email address: rudi.franz@creative-cables.com

ECT Compliance
The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available:

  • Full name: Creative-Cables South Africa Pty (Ltd) (www.creative-cables.co.za)

  • Main business: Retailer of Light fittings, globes and accessories

  • Address for receipt of legal service: 52A Dorp Street, Stellenbosch

  • Office bearers: Rudi Franz

  • Webmaster: rudi.franz@creative-cables.com

  • Website: http://www.creative-cables.co.za

  • Official email address: rudi.franz@creative-cables.com

Intellectual Property
All the content, trademarks and data on Creative-Cables South Africa website (http://www.creative-cables.co.za), including but not limited to, software, databases, text, graphics, videos, icons, hyperlinks, confidential information, designs and agreements, are the property of or licensed to CCZA and as such are protected from infringement by local and international legislation and treaties.

Disclaimer
Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither CCZA nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, CCZA makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Creative-Cables South Africa that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

For any queries or concerns please feel free to contact Rudi Franz at rudi.franz@creative-cables.com


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