Sales Information

What payment methods are accepted?

All payments are made to Creative-Cables South Africa (Pty) Ltd.
We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, and credit facility mobicred.
Debit / Credit Card payments
Our main Showroom in Stellenbosh has a card facility, so customers choosing to visit us can pay for all purchases at the store.
EFT online payments
You can choose to pay us directly through your bank. All orders will be processed once proof of payment is received.

How long does it take to prepare my order?

Orders are generally packaged and dispatched from our facility in Stellenbosch within 24 to 48 hours. If the items you are ordering are from “Ready to use” section of our website the dispatch time could be longer.
For urgent orders please contact our customer support team so that they can advise if we are able to dispatch your order sooner.

When will I receive my order when it is shipped?

All shipments within South Africa are carried out by Dawn Wing and DSV couriers or you can collect your orders at our showroom in Woodstock, Cape Town. You can make your selection during check out where shipping times are advised. Delivery times are calculated from the time of dispatch, please note that weekends and public holidays are excluded.
Should you have any concerns with the whereabouts of your order, please contact our customer support team and we will be more than happy to help you.